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Author Topic: Undercover covers Canvas  (Read 565 times)
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Sankey
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Location: Mid Cornwall


« on: July 13, 2019, 07:37:45 AM »

For those of you buying a new canvas from these guys, just check thoroughly the stitching. I bought a cover 6 weeks ago. It had some stitching missing on a rope loop and they refused to do anything about. Also it was 4" to long. I know it wont shrink 4". In my opinion, not quite as good as you all say!!
Maby they will call me now!!
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Davidss
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Location: Matlock-ish


« Reply #1 on: July 13, 2019, 08:37:51 AM »

I beginning to think these people believe their own hype.
4" wrong when they must have made hundreds?
'No contact' when things go wrong is typical of a company run by an autocrat, no-one else dare comment when the boss doesn't.

Even worse than the 3" too short on my tonneau cover.
Mind you, they have done it twice, as the second example has the same error (they did get the tie down eyelets in the right place on the second attempt).
I refuse to give them a third chance; I have designed a solution that will work better than their design.

When this one gets knifed, as it surely will if I leave the vehicle unattended, I'll go to someone like Kinver Canopies who do individual fits for boat canopies on a daily basis. They do actually listen to individual customers, unlike UCC.

There is a chassis company that is run on the same lines. After 'no comment at all' came the classic 'we have been making them like this for 30 years, with no other similar complaints'.
Later they told me they had changed the CAD data (to reflect my findings).

Good Luck
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smokey 11a
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Location: Hillingdon, Middlesex.


« Reply #2 on: July 13, 2019, 01:58:45 PM »

UCC, once the go to firm, I've given up on trying with them.
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KISS......keep it simple stupid! Land Rover did.

Comes a point when you give advice and you don't give a running **** at a flying Donut, if they take it or not!
kernowcam
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« Reply #3 on: July 13, 2019, 02:14:53 PM »

I'm surprised. They were great but things change perhaps?
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p4t
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Location: Suffolk boarders


« Reply #4 on: July 13, 2019, 02:29:05 PM »

For those of you buying a new canvas from these guys, just check thoroughly the stitching. I bought a cover 6 weeks ago. It had some stitching missing on a rope loop and they refused to do anything about. Also it was 4" to long. I know it wont shrink 4". In my opinion, not quite as good as you all say!!
Maby they will call me now!!


How did you pay,  I am extremely happy with my last Canvas from them but anything I buy if I don't think I got what I paid for I take it up with Visa (even if it's a PayPal transaction I just get my bank involved as that's where the payment originated), faced with having to refund most companies suddenly get quite helpful.
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p4t
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« Reply #5 on: July 13, 2019, 02:35:18 PM »


When this one gets knifed, as it surely will if I leave the vehicle unattended...... 

 agh
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shuey
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« Reply #6 on: July 13, 2019, 04:49:25 PM »

never rated them at all because of the non-existant communication
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scotty38
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Location: Lincolnshire


« Reply #7 on: July 13, 2019, 05:36:41 PM »

Credit where credit's due and I've always sung their praises as my transaction and product were great but if things have changed/are changing it's only fair we speak about it too.
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Sankey
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« Reply #8 on: July 14, 2019, 03:33:37 PM »

OK. I thought i was speaking out of line here. Im just hoping it gets back to undercovers via this post.
Thanks
Terry
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whitehillbilly64
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Location: Tweed. Northern NSW. Australia


« Reply #9 on: July 15, 2019, 09:51:18 AM »

Very Happy with mine.
Very good communication, had some extras added.
has shrunk down, 1/2 inch or so to perfect fit. Stitching all good.
Have seen one here in Aus, on a S1. owner not happy with it.
Guess I got lucky.


whitehillbilly
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Romahomepete
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Location: Adlington, Lancashire


« Reply #10 on: July 15, 2019, 10:05:24 AM »

I bought a new one last September

I found them easy to deal with over the phone, ordered, got club discount and it arrived next day.

Compared with the one I took off from another supplier it is a perfect fit and a much heavier weight canvas,

Peter
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A Yorkshire man on missionary duty in Lancashire
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« Reply #11 on: July 15, 2019, 07:47:48 PM »

I can only speak well of them, from my own experience
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