It works both ways...
I would imagine that a large mail order business wouldn't inspect all returns and/or - it could have been a genuine mistake in the "picking".
I'm not condoning it - BUT they have replaced the item - by law they had no choice
There is a growing trend that if a mail order/internet purchase is wrong - they tell you to keep the item or throw it away if faulty and then they send a replacement.
Seems cheaper and easier for them to do that.
THEN
They wouldn't be stuck with faulty parts that could be sent out again.
Piece of consumer advice:
1) Be very wary and don't accept any item where the packaging has been "tampered" with - especially food items - check all seals and tabs are in place and intact.
2) If in a shop/supermarket never pick any item that is not in its correct place on the shelving - even if it is the last one in the shop and you are desperate for it.
I've been a very satisfied Paddocks customer for years.
Not had a problem - touch wood
... on sending me a 2nd s/s exhaust system which I hadn't ordered, told me to keep it!
I won't be changing my purchasing habits because of this topic.