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Author Topic: Parts deliveries - an experiment  (Read 10844 times)

diffwhine

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Parts deliveries - an experiment
« on: February 19, 2021, 07:57:29 PM »
On Tuesday the 16th, I placed parts orders with:
Allmakes
Paddock
Blanchard
SP Panels
Craddock.

All delivered everything spot on time yesterday morning apart from one of the above.

Guess which one is still outstanding with no information...?
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Wittsend

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Re: Parts deliveries - an experiment
« Reply #1 on: February 19, 2021, 08:00:51 PM »
That's not really a very fair question - no contest  :cheers
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Who's a then ?
 

andyjb

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Re: Parts deliveries - an experiment
« Reply #2 on: February 19, 2021, 08:05:32 PM »
I like multiple choice questions. It gives me a chance of getting the right answer. :tiphat
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Misty 1972 Series 3 SWB 2.25 Petrol LPG

geoff

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Re: Parts deliveries - an experiment
« Reply #3 on: February 19, 2021, 08:11:00 PM »

It has to be Craddocks and when the stuff arrives it will only be a partial order  :whistle  Been there too many times  :shakeinghead
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Worf

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Re: Parts deliveries - an experiment
« Reply #4 on: February 19, 2021, 08:28:36 PM »
I thought they had a "lurker" on this forum  ???

Doesn't appear to have made any difference.
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Simon1959

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Re: Parts deliveries - an experiment
« Reply #5 on: February 19, 2021, 08:33:32 PM »
I wrote to Craddock's recently having had a grade A shocker of customer experience. Nil response. Clogs to clogs? Their competitors are doing a great job to my mind.

I also recently wrote to Exmoor. They responded, but weren't listening.
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geoff

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Re: Parts deliveries - an experiment
« Reply #6 on: February 19, 2021, 08:36:20 PM »
Quote from: Worf on February 19, 2021, 08:28:36 PM
I thought they had a "lurker" on this forum  ???


 Well I'm not one to complain so take heed Craddocks !!  I mostly use Blanchards these days  :tiphat
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Wittsend

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Re: Parts deliveries - an experiment
« Reply #7 on: February 19, 2021, 08:37:11 PM »
The lurker has gone  :thud
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kev

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Re: Parts deliveries - an experiment
« Reply #8 on: February 19, 2021, 08:40:35 PM »
I ordered something from Craddocks the other week, came before it should have.

I then got an email asking to leave a review for the product, which I duly did.
Title of review: Give me a chance.
Review: I haven’t even opened it yet.

 :tiphat

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diffwhine

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Re: Parts deliveries - an experiment
« Reply #9 on: February 19, 2021, 08:43:08 PM »
How did you all guess?  :first

Maybe I should have shuffled the list up to make it more challenging...

I raised my concerns directly with their "E Commerce Manager" through a direct LinkedIn connection - still no response.

Sad really - when I first started in this game, they were my "go to" solution for everything. Multiple drives from deepest Wiltshire all the way to Cannock. How times have changed.

I like that review Kev! Its the Amazon ones that really irritate me. Why would I want to rate my delivery?
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Wittsend

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Re: Parts deliveries - an experiment
« Reply #10 on: February 19, 2021, 08:50:00 PM »
Quote from: diffwhine on February 19, 2021, 08:43:08 PM
I like that review Kev! Its the Amazon ones that really irritate me. Why would I want to rate my delivery?

It's the trend now ... you are pestered all the time to review stuff that costs a penny or 2p.
What's the point of reviewing a trivial item it's not like you are reviewing a washing machine or a car.
Must be a new feature that eBay (Amazon have had it for a long time) have put in.
They should have a price limit below which you are not pestered and we are certainly not bothered, can't be *&%^$ to respond  :shakeinghead
 
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geoff

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Re: Parts deliveries - an experiment
« Reply #11 on: February 19, 2021, 09:01:44 PM »
Quote from: kev on February 19, 2021, 08:40:35 PM
I ordered something from Craddocks the other week, came before it should have.

I then got an email asking to leave a review for the product, which I duly did.
Title of review: Give me a chance.
Review: I haven’t even opened it yet.

 

 Hope for the future  ??? hope so  :tiphat
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Worf

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Re: Parts deliveries - an experiment
« Reply #12 on: February 19, 2021, 09:06:22 PM »
Got a text survey today for recent phone probs

"How well did our rep do?"
Me :OK

"Would you use us again?"
Me: probably

Why did you leave these answers?" ??? ???
Me : I wanted to

They gave up after that.
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Alan Drover

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Re: Parts deliveries - an experiment
« Reply #13 on: February 19, 2021, 09:09:33 PM »
I cancelled my order from Craddock's last month. Still waiting for the credit card refund.
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geoff

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Re: Parts deliveries - an experiment
« Reply #14 on: February 19, 2021, 09:13:33 PM »

What sucked my stump was they'd take an order for parts not in stock, often months would go by and no delivery !
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