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[Grandadrob]

So many suppliers put “in stock” beside items on their websites. This is clearly not the case, by the time it takes to arrive, or the fact that it comes from other than the company you ordered it from.
I have come to expect this kind of second rate sales tactics from Ebay, but now they are all doing it. Really annoying if you need a part quickly.

[Ph0en1x_Uk]

I agree with your comments and frustrations.

All I can say is that all of the products on my website are marked as in stock because they actually are.

I don't believe in selling something and not being able to supply it at the point of sale.

[Birdsnet55]

I recently ordered an item that was in stock. Then was told it had had a price rise from there supplier and they wanted £40.00 more for the item.
Apparantly that's OK as they have a tiny disclamer on there Web site.

Paul

[MikeT]

I ordered a FP key yesterday, which was showing in stock. A hour later got a email saying they no longer stock FP blanks and I should get a refund in 10 days. Thats my rant for today. Hopefully

[Calum]

I recently placed an order with one of the 'big two' suppliers... reluctantly I must say, as they were the only place showing stock of the item I needed in a genuine LR part. Sure enough, a couple of days later came the email to say it wasn't in stock. I told them I wasn't surprised this was the case, indeed I expected it, but no apology really made and probably still showing as in stock on their website. It wouldn't be as annoying if it didn't say anything at all with regards to the stock level.

[George P]

I ordered 2 rear bench seats from Exmoor who happily took my money and then proceeded to send me an email a couple of days later saying that I'd have to wait 10 weeks for them due to 'supplier issues'...

[Genem]

It really is not good enough, selling under false pretences, approaching fraud. Any decent sales software should be able to update the stock figure for an item as soon as one is sold. I had this conversation with one of the 'addocks several years ago and was told a new system was about to be installed. I suspect we are still waiting ?

...In that particular instance I had ordered two of the upper seatbelt brackets for a hard top. They arrived weeks apart and in completely different finishes. I had ordered on the basis that it showed "in stock". Had I known it wasn't. I'd have ordered elsewhere - hence my comment about false pretences.

[diffwhine]

I recently placed an order with one of the 'big two' suppliers... reluctantly I must say, as they were the only place showing stock of the item I needed in a genuine LR part. Sure enough, a couple of days later came the email to say it wasn't in stock. I told them I wasn't surprised this was the case, indeed I expected it, but no apology really made and probably still showing as in stock on their website. It wouldn't be as annoying if it didn't say anything at all with regards to the stock level.

To be fair, if asking one of the usual suppliers to order LR Genuine parts, most do not have a direct JLR parts account, but will purchase through a main dealer group. They will not know if an item is in stock with JLR at Desford until the dealer actually places the order. The alternative is to order direct from a main agent and request they do a stock enquiry.

[Calum]

To be fair, if asking one of the usual suppliers to order LR Genuine parts, most do not have a direct JLR parts account, but will purchase through a main dealer group. They will not know if an item is in stock with JLR at Desford until the dealer actually places the order. The alternative is to order direct from a main agent and request they do a stock enquiry.

To be fair, it clearly said 'in stock' next to the part on their website so one would assume they indeed had it in stock, and that it was not a special order item. I also wouldn't find it unusual for genuine LR old stock to be held by private individuals or parts suppliers. I know I have new old stock stuff sat around, so it is quite possible that it is indeed 'in stock' and not special/back order.

[Jimbo]

To me, in stock means they physically have it to send out to me, not that they have to try and order it elsewhere.
I just want some honesty to enable me to make a purchase decision.
If they said they had to order it from elsewhere then at least they wouldn’t be lying but to say they had it in stock is just a blatant lie.

Plenty of online shops seem to be able to manage it, why not Land Rover parts suppliers?

Unfortunately I will never ever shop with one of the main suppliers again, even if they have the last original steering relay in the world.

[Genem]

To be fair, if asking one of the usual suppliers to order LR Genuine parts, most do not have a direct JLR parts account, but will purchase through a main dealer group. They will not know if an item is in stock with JLR at Desford until the dealer actually places the order. The alternative is to order direct from a main agent and request they do a stock enquiry.

Do JLR hold that much stock of Series 2 parts ?  I'll be pleasantly surprised if they do ?  Its certainly a long time since I last walked into a Main Dealer for a Series part.

[Alan Drover]

For Series 3 parts I find the part number in the parts book then ring the main dealer in Salisbury to see if it's on their list, then order it if it is.

[Malcolm R]

Paddocks does have a 'special order' label instead of 'in stock' on quite a few parts that I've ordered in the last few months. It only delays the order by a day or two but it's good transparency

[Alan Drover]

There's something very satisfying in parking a Series Land Rover on a main dealers forecourt.