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[w3526602]

A paper-based system at my local Chelmsford Office worked fine for generations.

Hi Exile,

I suggest that they thought the paper based system worked fine for generations. Maybe they were right, or just thought they were right. I can remember long queues in the Croydon office, in Fell Road. But that was before the introduction of parking metres.

When I started at DVLC, it was rumoured that London had "lost the plot". I knew somebody who was disqualified ... and paid £10 for a "replacement", licence, and heard reports of several cars having the same registration.

On the other hand, employers in Swansea complained that DVLC's arrival meant that they could no longer pay a typist £8 per week.

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[diffwhine]

All I can add is that I've been waiting for the re-registration of a TD5 110 back onto UK plates after having been on French plates for a few years. The docs were sent off in March this year... Still waiting for a V5C...

Basically anything out of the ordinary seems to be a problem for them at the moment.

[Wittsend]

After car registrations were invented the only means of recording them was on paper.

The advent of "office" computer systems in the '60s lead to the DVLC being setup.
If I remember correctly their first system was based on the ICL 1900, a computer that I cut my teeth on and punched out my fortran programs.

These days it's all done on computers, almost paperless now.
And we now have AI on the phone centres and mostly you don't notice.
Getting through on the phone is a a long wait though 

You're right - Joe Public are not the customers, prices never seem to come down.

 

[Genem]

All I can add is that I've been waiting for the re-registration of a TD5 110 back onto UK plates after having been on French plates for a few years. The docs were sent off in March this year... Still waiting for a V5C...

Basically anything out of the ordinary seems to be a problem for them at the moment.

Because that requires manual intervention, from staff mostly working from home I suspect ?  If it is online and conversation is email based then its easy....moving paper records a lot less so, digging into paper archives even worse. 

[Ndrwdz]

We sold a car on 1st August. I did the transfer paperwork online and received a refund for the remainder of the tax within a week, and a confirmation that I was no longer the registered keeper in 10 days.

Not bad at all, but I suspect that there were no humans involved in any of the process until our local postman brought me the paperwork.

Andrew

[w3526602]

Hi,

Another 602 OT.

DVLC is the Driver Vehicle Licencing Centre (Swansea).

DVLD is the Driver Vehicle Licencing Directorate.

DVLA is the Driver Vehicle Licencing Authority.

One the last two (probably the second) includes all the local offices, too, but I can't remember which, so by default, I can't remember what the other one does.

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