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Main Section => Welcome to our virtual Pub Meeting ... => Topic started by: Phil2014 on August 17, 2021, 03:27:25 PM

Title: John Craddocks delivery times.
Post by: Phil2014 on August 17, 2021, 03:27:25 PM: Hi everyone, I have seen a lot of comments in various places recently complaining of poor service from John Craddock, I have waited a long time previously which has put me off ordering from them. Anyway, to the point, I ordered a water pump and a pair of bell housing grommets on the evening of the 11th August and much to my surprise, the box was sitting on my doorstep when I got home from work yesterday the 16th, so they sometimes do deliver in good time.
Phil.
Title: Re: John Craddocks delivery times.
Post by: George1990 on August 17, 2021, 03:31:27 PM: Yes I had a good experience too. Only a few days to arrive. Hand written address which is a bit odd I thought. Hopefully they're addressing their delivery issues as they list some great stuff.
Title: Re: John Craddocks delivery times.
Post by: Smokey 11a on August 17, 2021, 03:40:31 PM: Maybe the amount of criticism that there has been on line and else where has had some effect to the good. Lets hope this is the case and it continues to improve. Mind it couldn't get much worse than it has been in the past.
Title: Re: John Craddocks delivery times.
Post by: Genem on August 17, 2021, 06:09:37 PM: The key problem for me was their habit of taking money for product they did not have in stock then making you wait weeks for new production. It should be illegal to advertise as if stuff was in stock when it is not...
Title: Re: John Craddocks delivery times.
Post by: Wittsend on August 17, 2021, 06:16:51 PM: One (or two) swallow doesn't make a summer - but this could be a step in the right direction.

Order with care ...

:RHD
Title: Re: John Craddocks delivery times.
Post by: kev on August 17, 2021, 09:30:59 PM: Ordered a rear bench seat a couple of months back, arrived in a few days.
I’ll give them a 👍
Title: Re: John Craddocks delivery times.
Post by: oilstain on August 18, 2021, 04:58:58 PM: Just to compare,
I ordered a fuel tank and other things from Bearmach Saturday evening, delivered Tuesday morning :first
Title: Re: John Craddocks delivery times.
Post by: Ndrwdz on August 19, 2021, 02:21:13 PM: Ordered some small items on Tuesday morning, delivered today (Thursday). Not bad at all :tiphat

Andrew
Title: Re: John Craddocks delivery times.
Post by: oilstain on August 19, 2021, 02:34:38 PM: Over the years I've had very good and bad service from Craddocks but everyone remembers the bad :shakeinghead
If a company is to be well thought about they need to be good all the time, if problem do happen they need to apoligise and fix them quickly :-\
Title: Re: John Craddocks delivery times.
Post by: diffwhine on August 19, 2021, 04:00:25 PM: I've had a number of orders off JC recently. Every one has arrived quickly and with full traceability. I think the collective criticisms were valid, but it looks like they have listened and made significant improvements. I can't see John wishing to alienate his loyal customer base, so I reckon its a lesson learned. I haven't got any concerns based on recent experience.
Title: Re: John Craddocks delivery times.
Post by: Ndrwdz on August 19, 2021, 04:05:11 PM: I was thinking just the same - all recent orders have arrived promptly.

Andrew