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[George P]

I ordered a few sundry parts from Craddocks yesterday afternnon and they arrived in the post this morning.. I dont know whats going on either

[crumbly65]

On Tuesday afternoon I placed a big order at Turner's and a small one at Craddock's (there were some items that I could not get anywhere else).

The Turner's order arrived on Wednesday.
The Craddock's one came on Friday. I had not paid for 'next day' or any special service.

Perhaps I was lucky, perhaps they're listening...

Andrew

I too placed a small order with Craddocks 2 weeks ago on a Tuesday, and it arrived a couple of days later on the Friday morning. 

I haven't used Craddocks very much over the years, and given the number of legitimate complaints I've seen on this Forum, I haven't been inclined to go to them for parts. 

But to give credit where it's due, maybe they have been listening.  We're a major Land Rover Club, and I'm sure many of our members are also members of other LR Clubs and Fora, so Craddocks would be foolish not to pay attention to their reputation.....

[oddjob]

I used Craddocks for the very first time last Thursday as they were the cheapest for a new radiator.
It arrived yesterday and was nicely packed.

 

[Wittsend]

Maybe the worm has turned


 

[Ndrwdz]

It's possible that their volumes are way down, as a result of general purchaser dissatisfaction, so they have the resources to process orders in a timely fashion.
It could be that the shop has fewer customers as well, thus freeing up a staff member to process online orders.

 

[Ndrwdz]

I've also noticed that they now highlight alternative brands.
For example Front Crankshaft Oil Seal (ERR6490) shows alternative brands at different prices.

(this may not be new, but I've only just spotted it)
Andrew

[Marky Harvey]

Earlier in this thread I posted about my order from Paddocks.  The order eventually arrived.  My slight irritation was that unlike some more conscientious suppliers they bundle loads of bits in the same bags.  All was correct though, except for 2 nuts.  I ordered BSF and was sent metric. When I told them this, the response was that this wasn’t possible, but could I send a picture of the nuts I received so that they could check if the thread was correct. Well if you can tell that from a pic trying to show an internal thread then I might have been impressed. Either way, despite me explaining that the nuts didn’t fit a bolt that I know is BSF, they refused to send replacements, because ‘ they might also be wrong’. In the end I got a refund for two nuts!

[George P]

It seems Craddocks may well have taken notice of universal bad reviews? Following on from my one day from order to delivery last week, I recieved the following email below...

Thiis is hopefully a good sign but I dont know if I am minded to leave a glowing review based on just one order for a few bolts? I certianly didnt get this email for all the times that they got it wrong. I'll have to think this one over 


 (John Craddock Ltd)
May 24, 2021, 13:50 GMT+2
Good Afternoon
We hope you have received and are happy with your order.

If you can please take a moment to leave us a review on our Trustpilot account, this will be highly appreciated.
https://uk.trustpilot.com/evaluate/www.johncraddockltd.co.uk
If there is anything further that we can help you with, please do not hesitate to contact us.

Thank you
Kind regards

[Wittsend]

This sounds promising - let's hope there's been a turn round in customer service.

Keep the reports coming in ....


 

[Peter Holden]

I ordered some wheel cylinders (Delphi) from Island 4x4 in Kentlast week. £5 delivery but I ordered at 3PM nad the courier was knocking on my door in Lancashire at 9am the next morning

Peter

[Bronze Green]

 Blanchards win again, ordered parts late on Monday, arrived today.

[Wittsend]

I thought Blanchards were closing down 

[George P]

I thought Blanchards were closing down 

They are - but I seem to recall that they are winding the business up over the next 18 months or so. I guess when they run out of a particular stock item it won’t now be restocked?